Customer Service Representative Madrid / Valencia, Spain

Customer Service Representative (German + Spanish) — Madrid / Valencia, Spain

Are you a confident communicator who thrives in a fast-paced banking environment? We're looking for a motivated customer service professional with strong German and Spanish language skills to join a dynamic on-site team serving banking clients across Spain.

Key Responsibilities:

• Handle inbound customer inquiries in German and Spanish via phone, email, and chat
• Assist customers with account-related questions, transactions, and service requests
• Accurately log all interactions and follow escalation protocols when needed
• Contribute to team quality and satisfaction targets
• Work rotating shifts covering mornings, afternoons, and nights (including night shifts in Madrid)
• Maintain up-to-date knowledge of banking products and services

What We're Looking For:

• Native or near-native German speaker (required); Spanish at B2 level or above
• Previous experience in customer service or contact centre environments is a plus
• Comfortable with rotating shift patterns, including evenings and nights
• Strong attention to detail and professional communication skills
• Based in or willing to relocate to Madrid or Valencia
• Proactive, team-oriented mindset

Why Join? You'll be part of a vibrant, multilingual team where your language skills are genuinely valued — with clear pathways for professional growth and ongoing training support.

Apply Now: Submit your application today and take the next step in your customer service career.