Customer Service Representative with Italian & English

Our client is a leader in foot health, dedicated to empowering individuals to live life to the fullest through comfortable and confident movement. Through cutting-edge research, innovative development, and collaborative partnerships, they strive to unlock the full potential of human movement by prioritising foot health and well-being. 

What’s your Mission? 

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently. 
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers. 
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media. 
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalised solutions. 
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships. 

What we look for:

• Excellent Communication: Fluent in Italian with exceptional grammar and spelling.  
• Strong English Proficiency: Fluency in both written and spoken English
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding. 
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail. 
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively. 

What we Offer:

• Start Date: March 2026.

• Hours: Full-Time 39 hours/week.

• Work Schedule: Monday to Friday between 9:00 am & 6:00 pm.

• Salary: €18.095 gross per year.

• Holidays: 24 calendar days.

• Work Model: Hybrid.

• Training: 1 week of training from Monday to Friday - 9:00 am to 6:00 pm.

• Office Location: Barcelona (La Sagrera).

Additional Perks: 

• Career Growth: Ongoing training and development. 
• Health Benefits: Discounted health insurance. 

• Skill Development: LinkedIn learning and certifications.