Customer Service Representative with Polish | Hybrid

The Alpega Group is looking for a Customer Service Representative for the Polish & Eastern Europe market. This role will be part of the operations organization in Alpega.

WHO ARE WE

The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.

Find more about our clients and services here:

Alpega Group: control your supply chain with Alpega TMS.

Freight Exchange (alpegagroup.com)

You speak Dutch and English and you would like to be part of an international company? Do you want to play an active part in shaping the landscape of the transport industry as part of a SaaS company? Become our new Customer Service Representative! As such, you will join our Freight Exchange (FX) Business and you will be an important member of our organization.

ABOUT THE ROLE

• Help our customers have the best customer experience


• Gather customer requirements and obtain order information.


• Solve customer concerns and escalate issues when appropriate.


• Document issues and actions according to customer requirements. Collect, complete and enter information into the database.


• Support the Controlling Department in the process of cancellation, cash collection and debt mediation.

WHAT WE LOOK FOR IN YOU

• Previous experience working in customer service is ideal but not mandatory.


• Native Polish


• Fluent in English OR Spanish


• Willingness to learn and grow


• Curios and cando attitude


• Resourceful and highly motivated, with a focus on client satisfaction. 


• Team player able to build good relationships across functions and collaborate to achieve shared goals.


• High accuracy and attention to details standards

WHAT WE OFFER YOU

• 6 months contract


• Work model: hybrid with emphasis on remote


• Grow and learning opportunities in an international environment.


• The possibility to work in a team but also to work independently.


• An excellent career opportunity at a leading player in transportation management software.

We help each other because #bettertogether.

Learn more about Life at Alpega

Our commitment to you

The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has opportunities to learn and grow and is happy at work.

If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.

Good luck with your application! We look forward to hearing from you.