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Customer Service Specialist

icon building Empresa : Toptalent
icon briefcase Tipo de empleo : Tiempo completo

Número de solicitantes

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Descripción del trabajo - Customer Service Specialist

Position: Customer Service Specialist

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

Note: Candidates outside of Spain will not be entertained!!!


DUTIES AND RESPONSIBILITIES:

  • Map and document workflows to support operational and compliance processes.
  • Develop and maintain knowledge base content for both internal teams and external stakeholders.
  • Create standardized templates and automated responses to enhance efficiency.
  • Define performance metrics and establish regular reporting structures.
  • Prepare concise presentations, informational materials, and communication content for various audiences.
  • Manage, organize, and structure data to support customer and compliance-related initiatives.
  • Facilitate onboarding activities and knowledge transfer for new team members.

    REQUIREMENTS:

    • Native/fluent in English (C1), both verbally and written.
    • Background in customer experience and compliance, ideally with knowledge of KYC/AML practices.
    • Demonstrated ability to optimize processes by mapping workflows, identifying gaps, and producing clear documentation.
    • Proficiency with technology tools, including automation, templates, macros, and cloud-based systems.
    • Strong analytical skills, with experience defining performance metrics, interpreting data, and presenting insights.
    • Excellent communication and content development abilities, with experience creating FAQs, sales materials, and customer-facing resources.
    • Proven project management and onboarding experience, including the ability to coordinate multiple initiatives, support new hires, and ensure effective knowledge transfer.

    BENEFITS:

    • Be part of a dynamic and creative team with positive and friendly atmosphere.
    • Guidance and tools to reach career potential.
    • Excellent remuneration package based on experience, skills and performance.
    • Private Spanish health insurance.
    • Free daily breakfast and lunch at the office.
    • Free Spanish classes to help you integrate and grow.
    • Vibrant startup culture with the chance to work with exciting European brands.
    • Career development opportunities with clear growth paths.
    • Monthly team events, social activities, and boot camps.


    To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

    Original job Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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