Customer Service Specialist

Customer Service Specialist (Temporary Position)

English and French language proficiency are required for this role.

Your opportunity

This is a temporary position. Join our team as a key link between our customers and the company, ensuring daily needs are met efficiently and professionally. You will play a vital role in managing orders, addressing customer inquiries, and supporting the delivery of commercial products, all while contributing to our company’s overall objectives.

Where you’ll be

You will work in a dynamic environment, collaborating closely with various departments such as Planning, Purchasing, Logistics, and Sales to deliver excellent service to our customers.

What you’ll be doing

• Serve as the main point of contact for customers, managing daily communications through established company channels.
• Process and verify customer orders, coordinate with internal teams to confirm delivery dates, and keep customers informed of order status and any changes.
• Plan and manage shipments, deliveries, and related documentation, including invoicing and export paperwork when required.
• Register and track customer claims, coordinate with relevant departments for resolution, and keep customers updated throughout the process.
• Support the introduction of new products or designs by coordinating between customers and internal teams.
• Provide back office support, including sending product certifications, monitoring stock levels, preparing reports, and supporting monthly meetings and projects.
• Manage the supply of commercial products, including purchase planning, order processing, and handling non-conformities with suppliers and logistics partners.
• Maintain accurate customer information and support the onboarding of new team members.
• Ensure compliance with company safety and hygiene standards.

What you’ll bring to the role

• Vocational training in administration and/or commercial fields.
• Proficiency in Microsoft Office.
• English and French language proficiency (spoken and written) are mandatory.
• Communication skills in German or Portuguese are an advantage.
• At least 3 years of experience in a similar role, such as customer service, order management, sales support, or public-facing positions.
• Practical experience with business systems (e.g., BPCS, Cognos) is an advantage.

What we offer in return

You will be part of a supportive team environment with opportunities for professional growth and development. We value collaboration, continuous improvement, and a commitment to delivering outstanding service to our customers.

Inclusion and Equality

We are committed to creating an inclusive and diverse workplace where everyone is treated with respect and has equal opportunities to succeed. All qualified applicants will be considered for employment without regard to gender, age, disability, ethnicity, religion, or any other protected characteristic. We encourage candidates from all backgrounds to apply.

Join us. Help protect food, people and the planet.