Customer Service Specialist (Export)

About us

INDIBA, is a global medical device company in the field of Radiofrequency (RF) solutions for the physiotherapy, aesthetic and veterinary markets, and is known in the world for its scientific research performed in the last 40 years.

At INDIBA we believe we can contribute to the health and well-being of our patients by addressing new and growing needs offering treatments that will allow people to continue their lifestyle at an older age and animals too.

Revitalizing lives is what we do and what our research and development teams are working on to achieve daily.

What are we looking for?

We are actively seeking a Customer Service Specialist for our office in Sant Quirze del Vallès.

The individual will be responsible for managing the full order cycle with international distributors, ensuring timely responses to inquiries, on-time deliveries, and customer satisfaction, while coordinating with internal departments and handling export operations in compliance with international trade regulations.

Which will be your responsabilities?

• Ensure a high level of relationship with international distributors, aiming for their complete satisfaction in terms of replying in time to their inquiries/requests and the management of their orders.
• Achieve optimal service throughout the entire order process, from order reception to final delivery to the customer, working closely with all departments involved in the process (Operations, Technical Support, Purchasing, Logistics, Finance, Sales and Marketing).
• Ensure timely delivery of goods and resolve any issues related to delays, damages or discrepancies.
• Coordinate export operations, ensuring compliance with customs regulations and international trade laws.
• Prepare and manage documentation related to international shipments, including LC, invoices, packing lists, and certificates of origin.

What do you need to be a succesful candidate?

• A minimum of five years’ experience in a Customer Service Export Department. Experience in the aesthetics or medical equipment sector will be an asset.
• We look for a person with high capacity to work in a team and good interpersonal relationships, with proactivity and flexibility in the face of changes.
• Academic background: Bachelor’s degree in business administration, CFGS in International Trade or related studies.
• Good command of Microsoft Office applications. Knowledge of ERP Dynamics is desirable.
• Excellent command of the Microsoft Office package
• Fluent professional French and English. Other languages will be considered a plus.

What we offer?

• Full-time and permanent contract.
• Location: Sant Quirze del Vallés.
• Hybrid work model
• Attractive remuneration package.
• Fringe benefits.
• Multinational and flexible environment.