Customer Service Specialist (German-speaking) Madrid ️

About Otovo

Otovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at otovo.ai.

Role Overview
We are looking for a German-speaking Customer Service Specialist to join our Madrid office. In this role, you will manage customer cases across administrative, financial, and basic technical topics, ensuring a smooth and high-quality customer experience throughout the journey.

Key Responsibilities
• Manage administrative and documentation-related customer cases
• Handle inquiries related to contracts, billing, financing, and general service requests
• Support customers with financial questions (invoices, payments, financing)
• Coordinate with internal teams (Finance, Sales, Technical Service, Customer Engagement)
• Assist with documentation for subsidies, grants, or public incentives
• Provide first-level remote troubleshooting for basic technical issues
• Escalate technical cases when needed with clear documentation
• Ensure structured follow-up of cases until full resolution
• Maintain clear, empathetic, and solution-oriented communication
• Identify improvement opportunities in customer processes and experience

Your Profile
• Fluent in German and good level of English
• Experience in customer service, support, or similar roles
• Strong communication and problem-solving skills
• Structured, detail-oriented, and customer-focused mindset
• Ability to work in a fast-paced, international environment
• Interest in renewable energy is a plus

What We Offer
• Private health care
• Optional private pension fund
• Free language classes
• Hybrid work model
• Up to 4 weeks of remote work per year
• International and fast-growing environment
• Salary, depending on experience, between 20.000 - 25.000€

Location: Madrid

If you are interested in joining a purpose-driven company in the renewable energy sector, we would be happy to hear from you.

Equal Opportunity
Otovo is an equal opportunity employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone.

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