Salary :
€34,400 - 58,400 yearly
Número de solicitantes
:000+
Solicite ya
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Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
To Be the Advantage That Helps Our Customers Win.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034576 Customer Service Supervisor - Iberia Team Lead (Open)Job Description:
We are looking for a Customer Service Supervisor – Iberia team leader to lead the daily operations of our Customer Service team in Iberia. This role is responsible for ensuring high service standards, supporting team performance, and driving continuous improvement across customer service activities. It is an excellent opportunity for a professional with a strong customer focus, leadership capability, and a proactive approach.
Key responsibilities
Lead and supervise the daily work of the Customer Service team (5-7 direct reports)
Ensure service quality, operational efficiency, and compliance with internal procedures
Manage escalated customer issues and support effective resolution
Communicate pricing, product information, delivery dates, and order updates to customers
Collaborate with sales, planning, shipping, and other internal departments
Prepare reports and identify opportunities for process improvement
Train, coach, and support team members to drive performance and engagement
Experience and Education
Experience in customer service, administrative coordination, or commercial support
Proven track record in team leadership and people management
Professional degree , Bachelor’s degree is a plus
Fluency in Spanish and high proficiency in English is a must
Portuguese is a plus
Skills and Knowledge
Strong customer relationship management skills
Good supervision, planning, and problem-solving abilities
High level of initiative and proactivity
Excellent communication and interpersonal skills
Ability to work collaboratively and motivate others
Advanced knowledge of Microsoft Office
Experience with ERP systems (Infor LN knowledge is a plus)
At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Compensation Range:
The pay range for this position is €34,400.00 - €58,400.00 annually. Typically, a competitive wage for new hires will fall between $40,000.00 to $45,000.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.Benefits Statement:
Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.
For more information read Greif’s Equal Opportunity Policy.
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