Customer Succes Specialist

About B2Brouter
 B2Brouter is a leading European provider of electronic document exchange solutions, specializing in e-invoicing, e-procurement, and B2B data integration. We help companies automate, secure, and optimize their electronic transactions through reliable, scalable, and compliant digital platforms.
 
 
Role Overview
We are looking for a highly motivated Customer Succes Specialist to join our team. This role combines client onboarding, relationship management, and long-term customer success. You will be responsible for guiding new clients through the onboarding process, ensuring successful adoption of B2Brouter solutions, and building strong, trusted relationships that drive customer satisfaction and retention.
 You will act as a key point of contact for clients, coordinating with internal technical and product teams to ensure smooth implementation and continuous value delivery.
 
 
 Key Responsibilities

Client Onboarding

• Lead the onboarding process for new clients, from contract signature to full operational go-live

• Coordinate technical and functional onboarding activities with internal teams

• Guide customers through platform configuration, integration processes, and initial usage

• Ensure clear understanding of product capabilities, workflows, and best practices

• Deliver training sessions and onboarding documentation to client teams

Account Management

• Act as the main point of contact for assigned clients

• Build long-term, trusted relationships with key stakeholders

• Understand client business processes and propose solutions aligned with their needs

• Monitor customer satisfaction, adoption, and usage

• Identify upsell and cross-sell opportunities in collaboration with sales teams

• Manage renewals and contribute to retention strategies

Customer Success

• Proactively identify risks, issues, and opportunities for improvement

• Coordinate incident resolution with support and technical teams

• Ensure clients achieve measurable value from B2Brouter solutions

• Collect customer feedback and contribute to continuous product and service improvement

 Required Skills & Qualifications

• Fluency in English, Spanish and Catalan (written and spoken) – mandatory

• Strong communication and interpersonal skills

• Client-oriented mindset with a strong focus on service quality

• Ability to manage multiple clients and projects simultaneously

• Strong organizational and problem-solving skills

• Comfortable working in a digital, SaaS-based environment

 
 Valuable / Nice-to-Have Skills
 • Knowledge or experience in electronic invoicing (e-invoicing), electronic document exchange, or digital compliance
 • Experience working with ERP systems (e.g., SAP, Oracle, Dynamics, etc.)
 • Previous experience in SaaS environments
 • Background in software-based customer management or client success roles
 • Additional languages highly valued: German, French and Dutch
 
 
 What We Offer

• Opportunity to work in a fast-growing international SaaS company

• Exposure to European and global digital transformation projects

• Collaborative, innovative, and supportive team culture

• Professional growth and development opportunities

• Competitive compensation package

• Flexible working model (depending on location and role scope)