Customer Success Manager

About Qatium

Qatium is a SaaS platform tackling one of the world’s most urgent challenges — up to 50% of clean water is lost before it reaches the consumer’s tap.

Our mission is to make water infrastructure smarter, more resilient, and more efficient — empowering utilities and water companies of all sizes to optimize their networks and take full control in a seamless, digital environment.

Let’s make every drop count

Learn more: Qatium Spot - No Future Without Water

The Role

We are looking for a talented, results-driven Customer Success Manager (CSM) to join our team and play a key role in driving growth and success.

You will be the trusted advisor to our customers, ensuring they maximize the value of Qatium’s digital water intelligence tools. You will act as their advocate within Qatium, helping to drive adoption, deliver measurable impact, and build long-term partnerships

If you thrive in a fast-paced, dynamic environment and are passionate about helping customers succeed, we would love to hear from you! Join us and make a difference!

Key Responsibilities

• Customer Engagement & Onboarding: Lead smooth, personalized onboarding experiences and deliver engaging training sessions that set customers up for long-term success.

• Relationship Management: Build strong, trust-based partnerships — guiding customers through challenges and ensuring their long-term satisfaction and growth.

• Adoption & Value Realization: Proactively monitor engagement and usage to ensure customers reach their goals, sharing insights, best practices, and recommendations that drive measurable results.

• Partnership Development: Act as a strategic advisor to partners — exploring new opportunities, co-developing long-term strategies for shared success, and maintaining open, regular communication to stay aligned with business needs.

• Advocacy:

  • Champion customer needs across teams, collaborating with Product, Sales, and Support to continuously enhance the customer experience.
  • Partner with Marketing to generate customer case studies and advocacy opportunities, driving customer participation in success stories and events.

• Growth: Identify and act on upsell and cross-sell opportunities in partnership with the Sales team, helping customers expand their impact and achieve greater value with Qatium’s platform.

• Feedback & Reporting: Gather and share customer feedback to drive product improvements, and regularly update internal teams on account health and key performance metrics.

• Customer Support Coverage: Provide backup support to the Customer Support Representative when needed, assisting with customer inquiries and ensuring timely, thoughtful responses.

What We're Looking For

• Experience:

  • 4+ years in Customer Success, Account Management, or a similar SaaS role — ideally with B2B clients.
  • Experience in the public or utility sector — particularly water utilities, hydraulic modeling, or water network management — is a plus.

• Skills: Proficient with CRM or CS tools such as HubSpot, Salesforce, or Gainsight. Analytical and organized, with strong reporting and data interpretation skills.

• Language: Excellent communication and relationship-building abilities in English and Spanish (native-level). Other languages are a plus.

• Education: Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience).

• Location: Based in Spain (remote).

• Mindset: Growth-oriented, driven by impact, and comfortable working independently in a fast-paced, international environment.

• Bonus (but essential to learn on the job):

  • Experience designing and delivering engaging training programs — both live and self-paced.
  • Comfortable discussing technical concepts such as APIs, SDKs, GIS, or SQL, and translating them into accessible learning experiences for different audiences.
  • Able to ‘speak the language’ of engineers and operations teams while connecting those ideas to business impact.

Why Qatium?

• Purpose-Driven Mission: Join a company that’s tackling the global water industry crisis head-on.
• Full Remote-First Work: Enjoy the freedom and flexibility to work from anywhere.
• Professional Growth: Step into a dynamic role with opportunities to innovate, and grow.
• Collaboration: Work closely with a talented, cross-functional team to solve meaningful challenges.
• Competitive Perks: Attractive training budget to exclusive discounts and language learning platforms, we invest in our team.
• Holidays: You will be able to enjoy the holidays in your place of residence.
• Team Building Activities: Enjoy the best activities to connect with your teammates and strengthen bonds in a collaborative and enriching environment.
• Commitment to Diversity: We believe diversity enhances creativity, innovation, and decision-making. At Qatium, we actively foster an inclusive workplace that values diverse perspectives, unlocking the potential of a wide range of ideas and experiences.

Join the team revolutionizing the water industry!