Customer Success Manager (m/f/d) UK & Spain/Italy Markets

About Us

At Regiondo, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
 

About the Role
As a key partner to our customers, for our Italian and UK markets mainly,  after onboarding, you’ll guide them through their entire journey with Regiondo — ensuring they achieve real, measurable value from our platform. You’ll build strong relationships with champions and decision-makers, deeply understand their goals, and help them get the most out of our product.
 

What you will do

Own strategic customer relationships and act as their trusted advisor throughout their lifecycle.

• Develop tailored Success Plans that translate customer goals into clear actions, milestones, and successful outcomes.
• Drive product adoption by monitoring usage trends, highlighting underused features, and coaching customers on best practices.
• Lead impactful check-ins and QBRs, ensuring alignment, engagement, and continuous value delivery.
• Support retention and growth, reinforcing the ROI of Regiondo and collaborating with Sales to uncover expansion opportunities.
• Proactively manage risks, identifying blockers early and helping customers stay on track toward their business objectives.
• Champion the customer internally, sharing insights with Product, Marketing, Support, and Onboarding to help improve the experience for all operators.
• Fuel customer advocacy by nurturing promoters and identifying great stories for case studies, referrals, and testimonials.

What we are looking for

We’re looking for a customer-obsessed, strategic thinker who loves turning relationships into long-term success stories. You’ll thrive in this role if you enjoy diving into customer goals, translating complexity into clarity, and guiding operators toward measurable impact.

Required:

• Customer relationship excellence — You know how to build trust, manage expectations, and confidently engage with everyone from day-to-day users to executive stakeholders.
• A strategic mindset — You instinctively connect product capabilities to real business outcomes and tailor your approach to each customer’s stage of maturity.
• Commercial awareness without the hard sell — You can spot growth opportunities, support renewals, and read account health signals while keeping the customer’s success at the center.
• Strong product and industry fluency — You’re comfortable navigating complex workflows, learning new features quickly, and staying on top of market trends that affect your customers.
• Clear, influential communication — Whether in writing, on calls, or in executive presentations, you communicate with confidence, empathy, and impact — even in challenging situations.
• A collaborative, low-ego approach — You work seamlessly with Onboarding, Support, Product, and Sales to deliver a unified customer experience, and you’re not shy about sharing insights that help us improve.
• Languages — Fluency in English is essential; fluency or native level in Italian or Spanish is also required.

Preferred:

• Proficiency in a third language (French, German, or others) is a strong plus.
• Experience with UK & Irish clients or past living experience in these countries
• Familiarity with CRM tools like Salesforce or Hubspot

Bonus Points For:

• Past experience in the SAAS & Leisure or tourism industry
• Past experience with booking system software

When you join our team, you’re stepping into a culture built on momentum, ownership, and connection.

We move fast, think big, and focus hard—without losing sight of the people behind the work. Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.

Here’s what you can expect:

• High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter.
• Curiosity is encouraged: We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better.
• Collaboration over ego: We work as one team across geographies and brands. Success is shared, and support is given.
• Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them.
• Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

You’ll be joining a global team that’s passionate about building something that matters—and having a good time while doing it.

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!