Customer Success Operations & Onboarding Specialist B2B - iWantGreatCare

Help us shape the future of digital healthcare

At Top Doctors Group, we are transforming the way people access healthcare. Through technology, we connect patients, healthcare professionals, clinics, and hospitals to make healthcare more accessible, efficient, and human.

Today, we operate in 10 countries and develop digital solutions that help thousands of healthcare professionals grow their practices and millions of patients find the care they need.

As part of Top Doctors Group, iWantGreatCare helps healthcare organisations collect, manage, and leverage patient feedback to improve healthcare experiences, strengthen trust, and support better decision-making.

We believe technology creates the greatest impact when it serves people. That’s why we continue to grow and are looking for talented individuals who want to help us build the future of digital health in an international, innovative, and fast-evolving environment.

Why is this role exciting?

As Customer Success Operations & Onboarding Specialist B2B, you will provide operational and administrative support throughout onboarding, supporting platform configuration, and ensuring operational excellence throughout the customer journey.

This is a highly collaborative role where you'll work closely with Account Managers, Customer Success, Operations, Product, and Client Services to ensure that client accounts are accurately configured, data is migrated correctly, and operational requests are completed efficiently to get the most out of iWantGreatCare.

What you'll do

• Support client onboarding and platform setup, including organisations, journeys, users, alerts, tags, and platform configurations.

• Maintain and update client information, review migrations, platform configurations, and data records.

• Coordinate SMS communications with clients and monitor related performance metrics.

• Create and manage client-facing materials such as business cards, posters, QR codes, and promotional assets.

• Coordinate with external suppliers to ensure timely delivery of materials and resources.

• Prepare, maintain, and improve onboarding and training documentation to support client adoption.

• Generate and maintain client performance reports, KPI tracking, and feature adoption metrics.

• Review and validate deliverables, including monthly client reports, before publication.

• Process client requests and operational orders accurately and efficiently.

• Conduct data quality audits to ensure consistency, accuracy, and compliance across the platform.

• Collaborate with internal teams to continuously improve operational processes and client experience.

We'd love to meet you if...

You enjoy working with data, digital platforms, and administrative processes, and you understand how accurate operational support contributes to a strong customer experience.

You'll likely thrive in this role if you have:

✔ Experience in Client Operations, Customer Operations, Onboarding, or similar operational roles.

✔ Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.

✔ Excellent attention to detail and commitment to delivering high-quality work.

✔ Experience working with digital platforms, SaaS products, or technology-based services.

✔ Confidence working with data, reports, spreadsheets, and administrative systems.

✔ Strong communication skills and a customer-centric mindset.

✔ Advanced digital literacy, including Microsoft Office, Excel, Outlook, Teams, Zoom, and business systems.

✔ Ability to learn new processes, tools, and technologies quickly.

✔ Fluent English, both written and spoken.

➕ Experience working within healthcare, digital health, SaaS, or technology environments will be highly valued.

➕ Experience with CRM platforms such as Dynamics 365 would be considered a plus.

What you'll find at Top Doctors Group

• Real opportunities for professional growth and career development.

• Hybrid working model.

• Full-time schedule from Monday to Thursday from 9:00am to 6:30pm, and Fridays from 9:00am to 3:00pm.

• Birthday day off.

• Flexible compensation and employee benefits.

• An international, dynamic, and collaborative environment.

• Leaders who prioritise support, autonomy, and professional development.

• A team where you can learn, grow, and enjoy the journey.

Diversity & Inclusion

At Top Doctors Group, we believe that diversity of experiences, perspectives, and backgrounds helps us build better teams and better solutions. We are committed to creating an inclusive environment where everyone has equal opportunities to grow and succeed.

If you require any adjustments or support during the recruitment process, we’ll be happy to help.

Interested?

If you've made it this far and see yourself in much of what we're looking for, we'd love to hear from you.

We don't believe in perfect candidates or profiles that tick every box. Beyond experience, we value the skills, mindset, and ways of working that enable people to make a meaningful contribution and help drive our growth.

If this challenge sounds exciting to you, apply now!