Customer Success Specialist

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The Role

We’re expanding our Account Management team to match our growing Enterprise customer base. As an Enterprise Account Manager for our high value customers, you’ll own the end-to-end experience for some of our highly strategic customers driving satisfaction and outcomes for the customer leading to renewals, expansion, and advocacy for our products.

You will partner with our customers to ensure that they get the best out of our products. You are passionate about going the extra mile for our customers and making sure that they have a fantastic experience. You are able to build effective relationships and truly understand what the customers' needs are.

What you will do…

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  Serve as the primary point of contact mainly via telephone and email

  
  

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  Understand customer needs and ensure they get products and product functionality that best suit them

  
  


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  Orchestrate across teams so that onboarding, product training, support and all other processes are seamless

  
  


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  Gauge customer engagement with the company and provide feedback to the other teams regarding product and service improvements

  
  


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  Maintain a cadence of communication with customer about their account health, usage trends and satisfaction, ensuring no customer leaves us, and  opportunities for expansion are maximised. 

  
  

What you will bring...

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  An established background in Account Management, ideally in a B2B environment with a subscription product

  
  

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  Proactive, growth-focused mindset with the ability and desire to learn new things

  
  


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  Excellent verbal and written communication skills

  
  


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  Ability to adapt approach to various audiences, from c-level executives to support staff 

  
  


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  Ability to work in a fast-paced, multi-task environment

  
  


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  Excellent time-management skills with the ability to meet deadlines

  
  


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  Proven ability of critical thinking, using logic and reason

  
  


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  Self-motivation and ability to work on own initiative as well as part of a team 

  
  


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  Demonstrated proactive troubleshooting, listening and problem solving skills

  
  


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  Ability to solve problems while gracefully handling difficult situations