Customer Support Advisor Travel Industry

LOCATION: Barcelona, Spain

SCHEDULE: 38.5h/week 

WORKING HOURS: 09:00 – 20:00

CONTRACT: Temporary

ABOUT THE ROLE

Join a leading global travel platform and become part of an international customer support team. As a Customer Support Advisor, you will play a key role in ensuring a smooth experience for travellers and accommodation partners worldwide.

You will be responsible for understanding customer needs, resolving issues, and acting as a bridge between international travellers and accommodation providers—all while delivering an exceptional level of service.

KEY RESPONSIBILITIES

— Handle customer inquiries via phone and email in a professional and efficient manner
— Support travellers and partners with bookings, payments, and technical questions
— Mediate between customers and accommodation providers to resolve issues
— Provide clear, accurate information while following internal processes
— Maintain high-quality service standards and customer satisfaction

REQUIREMENTS

— Slovenian at C2 level and advanced English
— Strong communication and interpersonal skills (written and spoken)
— Comfortable using Office 365, CRM systems, and internal tools
— Problem-solving mindset with a solution-oriented approach
— Positive attitude and resilience in handling challenging situations
— Goal-oriented and adaptable to changing priorities
— Interest in the travel or accommodation sector
— Previous customer service or contact center experience is a plus

DESIRABLE SKILLS

— Process improvement and efficiency mindset
— Team collaboration and cross-functional communication
— Emotional intelligence and customer empathy
— Critical thinking and decision-making skills
— Open-mindedness and adaptability
— Proactive, solution-driven attitude

WHAT WE OFFER

Salary & Contract
— 27 working days of paid holidays per year
— Temporary contract with potential for growth

Benefits & Perks
— Feel Good program: Spanish classes, team activities, sports (running, beach volleyball, skating, and more)
— Private health insurance (upon permanent contract)
— Flexible benefits (e.g., transport, childcare support after probation)
— Modern office space near Westfield Glòries, well connected by public transport
— Multicultural and international work environment

Training & Development
— 3 weeks of initial training
— Ongoing coaching and career development opportunities
— Work in a fast-growing, industry-leading company

If you are passionate about travel, enjoy helping people, and want to grow in an international environment, this is your opportunity.

Apply now and start your journey in the travel industry!