Customer Support Representative

Position: Customer Support Representative (Norwegian)

Location: Malaga, Spain

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact from customers via phone and mail
• Assist customers and deal with customer complaints promptly and effectively
• Be the first point of contact - resolve customer queries and related requests
• Ensure clients receive the highest level of service at any moment given

REQUIREMENTS:

• Native/fluent in Norwegian (C1), both oral and written. Fluent in English (at least B2 level)
• Prior working experience in customer service/support is considered as an advantage
• Previous experience from the banking sector/a credit institution (primarily from the Nordic countries) is considered as an advantage
• Excellent communication skills
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Understanding of economics and numbers
• Fast learner who easily adapts to new IT systems and tools
• Able to work independently, while being a team player at the same time
• Since our employees are handling credit information on behalf of our client, we are searching for candidates that have a good and stable economic history, you need to have an absolutely clean credit record (no records of non-payment)

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working hours: 08:00 -16:00 Monday-Thursday, 9:00 -16:00 Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach career potential

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

• Gross Annually 20,400 Eur + bonus up to €2160
• Must have EU passport or residence card for Portugal, or refugee status.
• with or without experience– rotative Mon-Sun one shift/ Santos office. Must have availability for full rotation 7AM- 23PM