Customer Support Representative

Customer Support Representative

Within your #OneTeam

- you will work in IT company - a leading European cloud and hosting provider with a global presence

- you will learn about our products and services

- you will develop technical and soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

- diagnosing and fixing issues and malfunctions of web and cloud services (dedicated servers, VPS, web hosting and email services) for European customers

- answering Customers' calls, replying to e-mails and chats to solve any issues they might experience

- answering to escalations and informing customers about correct processes

- classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary

- keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution

- participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes

Your future impact

In 6 months, you will have accomplished

- becoming independent in recognizing and troubleshooting issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

- providing nuanced and complex resolutions to our customers

- developed web and cloud technical skills in our dedicated training programs

Skills required

- fluent Polish and English are essential

- great communication skills and strong customer focus

- ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents

- passion for continuous professional development and willingness to learn new technologies

It’s a +

- experience in a similar position: Technical Support/Service Desk in an IT environment

- good technical knowledge in IT and new technologies domains

- knowledge of web and cloud products: dedicated servers and VPS, web hosting and email services

- additional language German / Spanish or Italian

#Benefits

• Nationale Nederlanden life insurance


• Edenred lunch card


• Luxmed private health care


• Multisport card


• Public transport refund


• Pension Plan (PPPE)


• Ask Henry concierge


• EMA – psychological support


• Employee referral program


• Additional 4 days off


• Global Incentive Plan


• Kudos seniority bonus


• Holiday allowance


• Glasses refund


• Additional benefits: sport and culture card, holidays or nursery co-founding

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