Customer Support Specialist

Position: Customer Support Specialist (Dutch)

Location: Valencia, Spain

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to escalate internally to improve and/or develop processes
• Ability to work collaboratively within a team as well as independently
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• Native in Dutch (C2), both oral and written. Fluent in English (at least B2 level)
• Must be available to start in September, October, or November 2025
• Previous working experience in hospitality or other customer facing roles is a plus
• Excellent communication skills with the ability to listen and show empathy
• You thrive for teamwork and fun and are part of the community
• Flexible and able to work in a fast paced working environment
• Autonomous, able to work independently as well as part of a team
• Tech savvy and familiar with Google Suite, MS office and CRM tooling
• Customer-focused, always have the customers best interest in mind

BENEFITS:

• Working schedule: Monday-Sunday 8AM-8PM, rotating shifts
• Excellent remuneration package based on experience, skills and performance
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

• Gross €1600 (13 month salaries) - 1350 Net Monthly and extra salary will be paid in June
• can support accomodation through 2 housing partners
• Must be native Dutch candidates. 20 starters Sept/ 20 starters Oct/ 10 starters Nov - working schedule Mon-Sun 8AM 8PM, rotating shifts