CX Specialist @German market (German Native)

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

How to WOW.

• Provide top-notch support to C2C customers via phone, email, and chat

• Collaborate with customers to identify effective solutions

• Brainstorm with colleagues to enhance the Customer Experience

• Handle troubleshooting, innovation, and change management daily

• Utilize the latest technology and AI to develop expertise

• Manage payment inquiries from sellers and buyers on various platforms

• Improve Trustpilot reviews and company NPS through exceptional service

• Flag and escalate customer queries while proposing suitable solutions

• Optimize business processes to enhance the customer journey

The WOW factor.

• Native German and C1 level in English

• Customer service is second nature to you, prior experience in the field is an advantage 

• Exceptional communication skills that facilitate meaningful interactions

• Proactive and solution-oriented mindset to tackle challenges effectively

• Ability to think outside the box and consistently deliver customer solutions

• Proficient with computers and possess lightning-fast typing skills

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!