Danish Customer Service Advisor in Barcelona, Spain

Reference: NEBA

About Barcelona

Barcelona is one of Europe's most popular destinations for professionals looking to combine an international career with Mediterranean living. With its sunny climate, beautiful coastline and vibrant international community, the city offers an excellent quality of life.

Working in Barcelona means joining an international environment while enjoying everything from local cafés and beaches to world-class culture and nightlife. Visit historical highlights like the Sagrada Familia or go to a football match in the Camp Nou stadium. Barcelona has a lot to offer to expat, which is one of the reasons why a lot of people move there to start living and working abroad.

You need an EU passport to apply.

Click here to read more about living and working in Barcelona.

The job

As a Danish speaking customer service advisor, you will work for a prominent leader in the online payments industry. The company offers both software and hardware solutions for digital payments. Your primary responsibility will be to provide top-notch support to customers, addressing both technical and administrative inquiries through telephone, chat, and email.

This includes assisting customers with installations and configuring their terminals or online payment solutions, troubleshooting reported issues and maintaining strong customer relationships. While you will primarily provide support in Danish, there may be occasions where handling inquiries for other markets is required.

Before you start you will get the necessary training. The training period involves hands-on practice within the production environment, ensuring familiarity with real workflows. Trainees receive comprehensive instruction across three different channels: voice, chat, and email support. Each channel's training includes specific customer interaction techniques, software usage, and scenario-based exercises.

We offer

• Competitive salary, with bonus possibilities

• Hybrid work model after completing the training period

• Work in variating shifts (Early Shift: 08:00 - 16:30, Regular Shift: 09:00 - 17:30, Afternoon Shift: 09:30 - 18:00, Saturday Shift: 10:00 - 14:00)

• 23 vacation days per year

• Opportunities to develop your skills and grow within the company

• Free online Spanish lessons outside of working hours for skill development

• Comprehensive support for mental health and well-being app

• Tax free benefits (restaurant/Transport/Day Care)

Your qualifications

You are a fluent Danish speaker

You preferably have experience in a contact center, but this is not a must

You possess effective communication and social skills, maintain a positive attitude towards changes and demonstrate team-player mentality

You exhibit strong listening skills, being analytical and with a detail-oriented approach to problem-solving

Still have questions about this position? Contact us at [email protected] - our recruiters are happy to help!