Danish Speaking Customer Advisor

We are seeking a sophisticated communicator and problem-solver to join our specialized Danish-market team. This is not a standard customer service role; you will be representing a global powerhouse in industrial automation and engineering. You will act as the vital link between high-level B2B clients in Denmark and the cutting-edge technical solutions they require to keep their industries moving.

This position offers the perfect balance of 100% remote flexibility within the Barcelona area, combined with the professional rigor of a world-leading technical project.

Your Professional Mission

As a Danish Customer Relationship Specialist, you are responsible for maintaining the high standards of a brand synonymous with German engineering excellence. Your goal is to provide seamless, expert-level support to a portfolio of Danish business clients, ensuring their technical and logistical needs are met with precision.

Core Responsibilities:

• Strategic Communication: Manage all Danish-market interactions (Phone, Email, and Chat) with a focus on professional etiquette and technical accuracy.
• End-to-End Account Management: Oversee the full customer journey, from initial product inquiry and technical quotation to order fulfillment and post-sales support.
• Technical Advisory: Utilize the company's extensive product database to guide clients toward the correct automated components, pneumatic tools, and industrial software.
• Cross-Functional Collaboration: Liaise with the global engineering and logistics departments to resolve complex supply chain or technical application issues.
• Data Integrity: Maintain an impeccable CRM record, ensuring that all client specifications and feedback are documented to drive continuous service improvement.

Candidate Profile

We are looking for a professional who takes pride in "owning" a problem until it is solved.

• Linguistic Excellence: Native or near-native mastery of Danish (C1/C2). Your written and verbal communication must be flawless.
• Business English: A minimum B2 level of English is required for internal global meetings, training modules, and reporting.
• Barcelona Residency: You must be legally based in Barcelona or the Catalonia region. While the work is remote, local residency is mandatory for administrative, logistical, and social integration purposes.
• Analytical Mindset: An affinity for technical products or engineering concepts is highly valued. You should be comfortable discussing "how things work."
• Professionalism: Proven experience in B2B environments, account management, or high-tier customer relations.

Investment in You: Compensation & Benefits

We treat our specialists as long-term assets. In addition to a professional and stimulating work environment, we offer:

• Competitive Financial Package: A high base salary tailored to the Danish language market, supplemented by performance-related bonuses.
• Full Home-Office Integration: We ship a complete, high-spec technical kit to your doorstep, including a professional-grade laptop, dual monitors, ergonomic peripherals, and high-quality audio equipment.
• Health & Wellness: Comprehensive Private Health Insurance and Life Insurance coverage from day one.
• Career Advancement: We prioritize internal promotion. You will have access to a structured "Career Path" program designed to transition you into Senior Lead, Quality Management, or Project Training roles.
• Work-Life Balance: Enjoy the stability of a 40-hour week with fixed schedules, allowing you to enjoy the Barcelona lifestyle to the fullest.
• Continuous Learning: Ongoing training on the latest trends in Industry 4.0, automation, and digitalization.

The Remote Culture

"Working remotely doesn't mean working alone. You will be part of a vibrant, multicultural hub headquartered in Barcelona. We utilize state-of-the-art collaborative tools to stay connected, and we host quarterly in-person 'Connect Days' in the city to celebrate our successes together."