Danish Speaking Entry Level Customer Support

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Danish and English.
• Assist customers with product-related questions, technical issues, and order processing.
• Deliver high-quality solutions by troubleshooting and identifying customer needs.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay up to date with company products, services, and policies to provide accurate information.

Requirements:

• Native Danish speaker with advanced English proficiency (B2+).
• Excellent communication and interpersonal skills, both written and spoken.
• Strong PC skills, including Office 365, CRM databases, and other internal platforms.
• A problem-solving and solution-driven mentality.
• A positive and motivated mindset to tackle challenging customer issues.
• Goal-oriented approach and ability to adapt to changing priorities.
• Familiarity with accommodation platforms is a plus.
• Previous experience in customer service or contact center environments is valued.
• Availability to work both from the office and from home (within 100km from the office).

Contract Details:

• Full-time contract (39 hours per week), Monday to Sunday with fixed working hours and 2 days off per week.
• Rotating shifts: 09:00 - 20:00.
• Initial temporary contract with the possibility of a permanent position based on business needs.
• 27 working days of holiday per year.

Benefits:

• "Feel Good" program offering Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.
• Free private health insurance upon obtaining a permanent contract.
• Flexible remuneration options for nursery school and transport after the probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee daily and free fruit once a week.
• Opportunities to learn and grow within an industry-leading department.
• 3 weeks of initial training and continuous personal coaching.