Danish Speaking Junior Customer Support Representative

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order processing, and technical support.
• Provide solutions by troubleshooting and identifying customer needs.
• Maintain accurate records of customer interactions in the system.
• Collaborate with other departments to resolve customer issues efficiently.
• Stay updated with company products and services to offer accurate information.

Requirements:

• Native Danish speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem-solving and solution-driven mentality.
• Positive and motivated mindset to tackle challenging customer issues.
• Goal-oriented work approach.
• Open-minded to changing priorities and business processes.
• Affinity with accommodation platforms.
• Experience within customer service or contact center environments is valued.
• Availability to work from the office and from home (within 100km from the office).

Contract Details:

• 39h/week Full-time contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory).
• Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.
• Holidays: 27 working days per year.

Benefits:

• Feel Good program: Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more.
• Free private health insurance upon getting a permanent contract.
• Flexible remuneration options for nursery school and transport after the probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee every day and free fruit once a week.
• Be part of an exciting, industry-leading department with opportunities for career growth.
• 3 weeks of initial training and continued personal coaching.