Danish Speaking Junior Technical Customer Support in Malaga

Key Responsibilities:

• Provide high-quality customer support to Danish-speaking clients, handling inquiries via phone, email, and chat.
• Assist customers with various banking-related queries, including account information, transactions, and online banking support.
• Troubleshoot and resolve customer issues in a timely and professional manner.
• Ensure compliance with bank policies, security procedures, and data protection regulations.
• Maintain accurate records of customer interactions and solutions provided.
• Escalate complex issues to specialized departments as needed.

Requirements:

• Language Skills: Fluent Danish speaker with B2 proficiency in English.
• Experience: Previous experience in customer support  is a plus, but not required.
• Skills:
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a hybrid work environment.
  • Good problem-solving abilities and attention to detail.
  • Familiarity with basic banking processes and online banking tools is advantageous.

Benefits :

• Competitive salary + benefits package (health insurance, retirement plan, etc.).
• Opportunities for professional growth and development within the bank.