Design Researcher

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Your Chapter
We are a global team of 60+ Designers, Researchers, and Human Factors Engineers dedicated to designing and building an accessible, seamless, and effective healthcare ecosystem. Located across Roche Diagnostics sites in Vienna and Sant Cugat del Vallès, our mission is to transform complex healthcare challenges into human-centered realities through intuitive, connected digital solutions for everyone, everywhere.
 
Your Department
Our team thrives on revealing pivotal, unmet human needs, de-risking product decisions, and instilling deep empathy for users and customers across the organization. We are heavily involved across the entire product lifecycle, from early discovery to development and continuous improvement. Driven by curiosity and a commitment to integrity, we take a proactive approach to solve complex problems. Collaboration is at our core as we bridge our partners in Business and Engineering with the patients and healthcare professionals who use our products.

Your responsibilities

• Independently determine research strategy and design, plan and executive research studies for a product area.

• Operate cross-functionally, providing user research expertise and execution across products

• Inform product strategy and identify & evaluate new opportunities, solutions and concepts based on user needs

• Collaborate with product on defining “success” from qualitative and quantitative perspectives to ensure research is focused and closely tied to business goals

• Work closely with product teams to identify and prioritize research topics

• Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, including up front generative research to identify new opportunities, iterative concept evaluation, and post-launch testing.

• Operate according to ethical standards and data privacy regulations necessary when interacting with healthcare providers and patients

• Conduct internal cross-functional workshops using design-thinking methodologies

• Present to a variety of audiences from product teams to executive teams

• Communicate and advocate for research findings in a way that inspire people to act

• Drive and recommend proactive broad-based research programs

• Work closely with product designers to make design recommendations based on research results and help drive those recommendations to reality

• Stay current with trends, best practices, and methodologies in areas of UX, user research and behavioral analytics

• Create holistic summary dashboards at a regular cadence for sharing with management teams

• Exhibit a high-level of expertise in driving the data strategy across multiple listening channels (e.g., usage metrics, surveys, usability testing, etc)

Your profile

• 5+ years of experience in user research

• Can operate with a high degree of independence in ambiguous and complex situations and subject matters

• Experience working with Healthcare Provider and/or Patient-facing digital products 

• Deeply skilled and experienced in user research activities across a variety of methodologies including focus groups, ethnography/field research, interviews, concept validation, in-lab usability testing, remote usability testing, card sorting, testing on mobile devices, surveys, workshop facilitation, etc.

• Analytically minded and very strong in data analysis, knowledge of statistical analysis, experience creating metrics dashboards

• High degree of creativity and problem solving from big picture to little details, you move nimbly between strategy and execution

• Excellent time-management and the ability to quickly prioritize tasks and work autonomously

• Excellent communication skills and the ability to clearly and effectively present work to all levels of management - negotiating and influencing to build consensus

• Works effectively both independently and as a member of a cross-functional team

• A positive attitude, open mind, and a desire to collaborate and learn

• Enjoys working in a dynamic, fast-paced environment and you iterate quickly, incorporating feedback

• Experience working in an agile methodology environment preferred

• Bachelor’s degree in relevant fields such as Cognitive Psychology or Experimental Psychology. Advanced degree preferred.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.