Desktop Support Engineer+spanish

Key Responsibilities

•              Provide technical support to all employees across the organization.

•              Troubleshoot a wide variety of issues including connectivity problems, data access, network failures, low computer performance, and cloud migration.

•              Installation and configuration of user and commonly used equipment and devices, including - install updates, perform repairs, carry out maintenance tasks, and handle data transfers.

•              Diagnose and resolve issues with multiple devices such as printers, scanners, desktops, laptops, handheld devices, and servers.

•              Respond to and resolve user-generated support tickets in a timely and efficient manner.

Qualifications and Skills

•              Technical training in Microcomputer Systems and Networks or a similar field. (MS O365, Windows 11 and Windows Server)

•              At least 1 year of experience in similar support tasks, preferably in industrial or manufacturing environments. 2 years of experience is a strong plus.

•              Strong problem-solving and communication skills.

•              Ability to work independently and manage priorities effectively.