Digital & OSS Customer Experience Management (CEM)

Select, design, and deploy CEM systems that provide a comprehensive view of service performance for Fixed and Mobile Networks across EU markets. Interact with internal customers and stakeholders to understand their needs and use cases, proposing the best technical solutions within time and budget. Produce technical specifications based on customer requirements and work jointly with vendors to come to a design, SOW, and quotation. Manage the engineering and delivery of projects across EU markets, including coordination with relevant customers, vendors, and stakeholders. Identify and drive harmonization and simplification initiatives. Be in charge of LCM and testing activities. Stay updated with the latest trends and technologies in CEM, Analytics and Automation systems Experience in Systems deployment and integration (OSS/IT) both on prem and private/public clouds Ability to make decisions and evaluate medium- and long-term effects, teamwork-oriented spirit. Proficient in both written and spoken English. Experience working in international teams, multi-cultural and managing budget.