Digital Transformation Strategic Portfolio Architect

Description -

Job Summary
• This role leads Intelligent Support Experience portfolio of AI-powered support transformation programs, setting strategy, sequencing investment, and driving measurable value capture across a global, multi-function operating environment. The role owns program architecture from initiation through scale: defining priorities, allocating resources, managing risk, and holding the portfolio accountable to business outcomes. A core responsibility is defining the end-to-end North Star customer journey for digital support transformation — establishing the destination that all ISX programs are built to reach and ensuring every initiative advances that vision rather than diverging from it. It operates at the intersection of intelligent automation, digital transformation, and customer support reimagination

Responsibilities
• Manages and leads key programs involving multiple functions and program teams to drive the quality improvement process and quality culture for multiple products or service offerings for a business unit.
• Directs the development of overall program strategy, budgets, resource allocation plans, and general program requirements for the business unit.
• Manages activities of supporting program teams and internal and external partners; ensures alignment with unit strategy and owns responsibility for overall program resource management.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with business unit management and internal development, manufacturing and service delivery partners to recommend and implement changes to products, processes, or business practices to drive continuous improvement and manage program costs.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.
• Reviews and evaluates program plans and guidelines for compliance with program management guidelines and standards; provides tangible feedback to improve overall program management quality and results for the organization.
• Assesses risks, communicates risks to appropriate stakeholders, and develops a risk mitigation strategy and a contingency plan.
• Provides subject matter expertise to program stakeholders within the division to solve significantly complex programs/issues.
• Provides guidance and mentoring to less-experienced staff members to set an example of program management innovation and excellence.

Education & Experience Recommended
• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in project and program management, quality, lean six sigma, or a related field.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills
• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

entity: Sales&Services

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"