Dutch Admin Support Advisor - BARCELONA

Calling all Admin Support Advisors!

We are searching for exceptional individuals who can be the friendly voice on the other end of the line or email, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond the usual to create fantastic service experiences, and we want you to join us in this mission.

If you are a Dutch speaker, have a passion for providing outstanding customer service, thrive in a dynamic work environment, and genuinely enjoy connecting with clients, this opportunity is for you! Join us in embracing the best of both worlds from the comfort of your home and within our vibrant office space, with our hybrid working model!

Tasks

• Handle first line inbound administrative support requests by phone & e-mail (B2B) in a professional and courteous manner, ensuring a positive customer experience.
• Provide accurate and timely information to customers (merchants) regarding our diverse range of products, services, and company policies.
• Assist new customers with account activation, transaction status queries and financial requests demonstrating a commitment to their satisfaction and building strong customer relationships.
• Document all customer interactions meticulously, maintaining detailed and accurate records for future reference.
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Requirements

• Native-level proficiency in Dutch (both spoken and written) and a good command of the English language.
• A high school diploma or equivalent qualification is necessary.
• Previous customer service experience is a bonus but not a deal-breaker.
• Your communication skills should be on point for confidently interacting with customers.
• You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
• Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
• Comfortable using computer systems and various software applications.

Benefits

• A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
• Hybrid working model.
• Opportunities for internal growth and career progression to advance your professional journey.
• Extensive training provided, arming you with the knowledge and tools to excel in your role.
• Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
• A permanent role with a competitive salary for financial stability.
• Unlimited coffee and fresh fruit on office days for an energy boost.
• Free online Spanish lessons outside of working hours for skill development.
• Comprehensive support for mental health and well-being.
• Unforgettable staff parties that bring the team together, creating lasting memories.

If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.