Dutch speaking Customer Experience Specialist - remote in Spain

Position: Customer Experience Specialist

Location: Barcelona, Spain (remote if in Barcelona)

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
• Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
• Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
• Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
• Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
• Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests
• Follow established service standards, procedures, and escalation protocols to ensure quality and consistency
• Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.

REQUIREMENTS:

• Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level)
• High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage
• Proven experience in customer service, or a similar client-facing role
• Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
• Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach
• Ability to multitask, manage priorities, and maintain accuracy under pressure
• Basic technical understanding or interest in products/services relevant to the companys field
• Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment
• Be set up and living in Barcelona, with your NIE and remote work set up.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Working schedule: Monday to Friday, 9-18hr
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential.