Dutch Speaking Junior Customer Support Representative

Key Responsibilities:

• Provide excellent customer support in Dutch and English through phone, email, and chat.
• Resolve issues related to product inquiries, order management, technical troubleshooting, and general customer service requests.
• Assist customers in navigating products and services, handling changes, cancellations, and refunds as needed.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Maintain clear and effective communication with customers, ensuring a positive experience and satisfaction.
• Share insights and feedback on recurring customer issues to improve service quality and processes.

Requirements:

• Fluent Dutch speaker with B2/C1 English proficiency.
• Prior experience in customer service is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently after the training period and provide remote customer support.
• Detail-oriented with strong organizational skills.
• Comfortable using technology and learning new systems quickly.

Benefits:

• Competitive salary with opportunities for growth and career advancement.
• Work in a multicultural and dynamic environment.
• Collaborative and supportive team culture.