Dutch Travel Consultant in Support

Mercier Consultancy BG is looking for a dedicated Dutch Travel Consultant in Support to join our growing team! In this vital role, you will provide exceptional service to our Dutch-speaking clients, assisting them with travel inquiries and support throughout their booking journey. This position is ideal for individuals with a passion for travel and a commitment to excellent customer service. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you!

Key Responsibilities

• Respond to and resolve travel inquiries from Dutch-speaking clients through various communication channels, including phone, email, and live chat.
• Assist clients with general travel-related questions, booking issues, and changes to itineraries.
• Provide detailed information about travel products, services, and policies to ensure clients have a clear understanding of their options.
• Document client interactions and feedback to improve service delivery continuously.
• Work closely with internal teams to escalate and address complex client issues.
• Stay current with industry trends and company offerings to provide accurate and relevant information.

• Fluency in Dutch and English is essential, both written and verbal.
• Prior experience in customer service or travel support roles is preferred.
• Strong communication skills with a customer-first mindset.
• Ability to manage multiple inquiries and provide timely resolutions.
• Proficient in using computer systems and booking software.
• Highly organized with strong attention to detail.
• A proactive attitude and willingness to work as part of a team.
• Flexibility to work varied shifts as needed to support client demands.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Health Insurance
5. Private Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...