Dutch/Flemish Customer Service Advisor - Barcelona

Are you ready to make a difference in the world of alarm systems? We are looking for motivated and customer-focused professionals who want to be the friendly voice on the other end of the line, ensuring that our customers feel safe and well supported.

At NewCo Communications, we go beyond standard service. We create outstanding customer experiences, and we want you to be part of this mission!

Tasks

Key Responsibilities

• Be the first point of contact for customers and provide fast and friendly service.
• Answer customer inquiries by phone and email, offering tailored solutions.
• Ensure accurate administrative follow-up of all customer requests.
• Contribute to a safe and reliable experience for our customers.

Requirements

Requirements

• Fluent in Dutch, both spoken and written, with a good command of English.
• Customer-oriented, empathetic, and a strong communicator.
• Experience in customer service is an advantage, but not required.
• Solution-oriented, able to work well under pressure, and capable of multitasking.
• Comfortable working with computer systems and software applications.
• A valid Certificate of Good Conduct (VOG) is required.

Benefits

What We Offer

• Base salary: €1,600 gross per month (based on a 39-hour contract)
• Monthly bonus: €200 gross (based on quality and adherence to schedule)
• Permanent contract after a 1-month probation period
• You accrue1.9 paid holidays per month
• Opportunities for growth and professional development
• A diverse, supportive, and collaborative team environment
• Unlimited coffee and fresh fruit on office days for an energy boost
• A diverse, friendly, and collaborative team culture
• Tax free benefits (restaurant/Transport/Day Care)
• Access to a mental health and well-being support app
• Free online Spanish lessons outside working hours

Ready to take the next step in your customer service career? Apply today!