Dutch+French speaking Junior Customer Experience Specialist

Location: Barcelona, Spain (On-site)

Start Date: ASAP
Schedule: 39 hours per week, Monday – Friday, 09:00 – 18:00
Department: Customer Service

About the Role

We are looking for a Dutch-speaking Customer Experience Specialist to join a leading team in the automotive industry.

You will act as the main point of contact for customers, assisting with inquiries and providing solutions while maintaining a high level of professionalism and customer satisfaction.

Key Responsibilities

• Provide high-quality customer support via phone, email, and other communication channels.

• Assist customers with inquiries related to automotive products, services, and processes.

• Deliver a premium customer experience in line with luxury brand expectations.

• Resolve customer issues efficiently while maintaining a positive customer relationship.

• Accurately document customer interactions in internal systems.

• Work closely with internal teams to ensure effective issue resolution and service quality.

• Identify opportunities to improve the overall customer experience.

Requirements

• Native or fluent Dutch (C1 level) and good French and English communication skills.

• Previous experience in customer service or sales.

• Experience working with luxury or premium brands is considered a strong advantage.

• Excellent communication and interpersonal skills.

• Customer-oriented mindset with strong problem-solving abilities.

• Ability to work in a fast-paced and international environment.

Work Model

• On-site position in Barcelona.

What We Offer

• Opportunity to work with a prestigious automotive brand.

• International and dynamic work environment.

• Stable Monday–Friday schedule (09:00–18:00).

• Career growth opportunities within the customer experience field.