Dutch-speaking Technical and Customer Assistance Advisor with English

We are looking for a Dutch-speaking Customer Service and Technical Support Advisor with a strong command of English to join our team in Barcelona.

Role Purpose

We are seeking professionals who can become true ambassadors for our brands.

Your mission will be to provide 360º support across all our brands, covering both presales and aftersales scenarios. This includes assistance for physical stores and e-commerce, basic technical troubleshooting, and various back-office tasks.

Requirements

• Native or C2 level of Dutch
• Advanced level of English
• Strong listening and comprehension skills
• High empathy and ability to understand customer needs
• Customer-oriented mindset
• Problem-solving ability and willingness to learn technical concepts
• Integrity, reliability, and trustworthiness
• Ability to manage conflicts effectively

Desirable Experience

• Digital literacy and experience as an e-commerce user
• Cross-selling and up-selling skills
• Active social media user
• Previous experience assisting customers in-store, especially within similar product categories

Desirable Skills

• Process Excellence: Ability to improve processes to increase efficiency, quality, and effectiveness
• Collaboration: Team-oriented mindset, sharing ideas and working towards common goals
• Communication: Clear and effective exchange of information across different channels
• Emotional Intelligence: Understanding and managing emotions to build positive interactions
• Open-mindedness: Appreciation of diverse perspectives and ideas
• Critical Thinking: Ability to evaluate information and make informed decisions
• Solution Orientation: Focus on practical and effective problem-solving
• Entrepreneurial Mindset: Creativity, innovation, and proactive approach to identifying opportunities

Benefits

• 38.5 hours/week, rotating shifts from Monday to Friday, between 08:00 and 18:00
• Referral Program: Earn rewards for recommending new candidates (up to €2,000 depending on language/project)
• Career Development: Individual growth plans and frequent internal opportunities as the team continues to expand
• Great Work Environment: Dynamic, international atmosphere with team-building activities and a supportive culture

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.