e-commerce

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We are looking for a professional with a minimum of 2-3 years experience in a similar position.

Depending on the direction of Customer Service, you will be responsible for :

- Answering calls and communications of the Company's customers.

- Assist customers in consultations, requirements and complaints.

- Creating, registering and following up on the cases raised for their satisfactory resolution.

- Collaboration and assistance between the different departments and delegations of the Company. Redirection of cases to the corresponding department when required.

- Collaboration in documentation tasks, registration and translation of cases.

Training:

Degree in Business Administration, Finance

Languages: Essential bilingual in German and advanced English.

Advanced handling of office automation tools.

Knowledge of customer service applications, reporting and metrics will be valued.

The position requires a highly responsible, proactive and orderly profile.

Spoken and written communication skills.

Results-oriented and used to work in a very demanding environment.

The personal interview will be conducted in English.gdfg