Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS page is loaded

Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

Apply locations SPNY - 295 Valley View Blvd Rensselaer time type Full time posted on Posted Yesterday job requisition id 00517469

Employment Type:

Full time

Shift:

Day Shift

Description:

Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

If you are looking for a position in a Call Center, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY. Position Highlights:
Quality of Life: Where career opportunities and quality of life converge
Advancement: Strong orientation program, generous tuition allowance and career development
Work/Life: Office Hours, Monday - Friday What you will do:
The successful call center candidates will be responsible for answering incoming patient calls and utilizing company policies to schedule patient appointments. Our Call Center Representatives are often the first point of contact for patients’ therefore; we are interested in hiring individuals with a commitment to high-quality customer service satisfaction and an ability to make quick and accurate decisions. Responsibilities:

• Answer incoming calls and schedule appointments in accordance with set protocol
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Data entry of new patient information into computer system
• Attend mandatory training sessions to stay updated on policy changes
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• What you will need:
• Multiple phone line experience
• Strong interpersonal and communication skills
• Problem analysis and problem solving
• Previous call center experience a plus
• Customer service oriented
• Attention to detail, multitasking
• Bi-lingual speaking a plus but not required
• Positive attitude and be self-motivated
• High School Diploma or GED
• Ability to lift 20 lbs.

Pay Range:$17.50-$21.80 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

locations SPNY - 295 Valley View Blvd Rensselaer time type Full time posted on Posted 6 Days Ago

Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

locations SPNY - 295 Valley View Blvd Rensselaer time type Full time posted on Posted 6 Days Ago

Entry Level - Call Center Registration Associate - Rensselaer - FT/DAYS

locations SPNY - 295 Valley View Blvd Rensselaer time type Full time posted on Posted Yesterday

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

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