Events Technician

We are looking for an Events Technician responsible for the setup, management, and teardown of all events held at our Madrid campus. Additionally, they will need to provide remote support, if necessary, for events at our campuses in Heidelberg, Paris, and Tampa.
When no events are scheduled in Madrid, the technician will assist the Helpdesk team by resolving pending tickets. This includes Level 1 and Level 2 support for staff, faculty, and students, handling issues related to access to university platforms and applications, as well as network-related matters on campus.

Work shift: Monday to Friday, 11.00 to 20.00 hours, with a lunch break. Full-time, on-site presence is required. If there is an event on a Saturday, those hours will be deducted from the following Monday.

• Setup, execution, and teardown of events, including camera operation, microphone and speaker configuration in rooms, and management of live streaming.
• Document the operation of hardware and software related to events, for example, how to use the cameras in one of the rooms to connect them to streaming events.
• Periodic maintenance of hardware and software used for events, ensuring everything runs optimally.
• Pre-event testing of equipment to guarantee flawless execution.
• Editing and post-production of event recordings for distribution or archiving.
• Incident resolution and request management through a ticketing platform, ensuring efficient responses and quick solutions.
• Provide L1 and L2 Helpdesk support at the Madrid campus, and L2 support for other campuses, for staff, faculty, and students. L1 support focuses on resolving basic issues, while L2 handles intermediate problems.
• Resolve incidents and manage requests through a ticketing platform, ensuring efficient responses and solutions.
• Administer the university's applications and services, including user and permission management. These applications include the entire Microsoft 365 suite (Azure, SharePoint, Teams, among others) and various additional platforms.
• Manage the hardware and software inventory, ensuring it is always up to date, both in terms of stock and items already distributed.

• Training related to audiovisuals.
• Experience in the use of cameras, microphones, speakers, screens…
• Experience in the use of software such as OBS, YouTube…
• Knowledge and experience related to the IT field will be an asset.
• Either native English speaker or proficiency level of English competency.
• Either native Spanish speaker or proficiency level of Spanish competency.
• French and German would be an asset.