Step into a Game-Changing Career
Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.
If you’re looking to develop your career and feel inspired, this is your opportunity.
As a Fashion Support Consultant, you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.
Career Growth and Personal Development
This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.
What You Will Do in This Role
As a Fashion Support Consultant, you will:
○ Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
○ Take incoming calls from boutiques and shops via telephone and resolve demands.
○ Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
○ Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
○ Ensure contractual SLA is maintained.
○ Provide cover for other Agents in their absence, either within the same team or across teams.
○ Liaise with Supervisors/ Mentors on specific projects where requested.
○ To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
○ To attend regular Team Meetings.
○ To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.
Salary :
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