Flemish-Speaking Customer Experience Specialist

Flemish-Speaking Customer Experience Specialist – Automotive Industry – Remote (Spain)

Introduction

A global customer experience and technology services provider is seeking a Flemish-speaking Customer Experience Specialist to support a premium automotive brand. This is a fully remote position available to candidates living anywhere in Spain. The role focuses on delivering high-quality interactions with prospective customers who have expressed interest in luxury vehicles and services.

Responsibilities

• Conduct structured follow-up calls with prospective customers interested in premium automotive products.
• Represent a prestigious automotive brand with high professionalism and a customer-first approach.
• Identify and address customer hesitations, particularly concerning pricing, specifications, and preferences.
• Reinforce brand value and provide clear, persuasive information to support the customer's decision-making process.
• Collect and summarize detailed insights from customer conversations to assist retailer and sales teams.
• Manage continuity in communication by handling both follow-up and offer-related calls with the same prospects.
• Ensure all interactions align with the brands premium quality standards and customer experience expectations.

Requirements

• Fluent in Flemish and English (written and spoken).
• High school diploma required; a background in business, communications, or automotive studies is a plus.
• Previous experience in customer service or sales, ideally within the automotive or premium product sectors.
• Strong communication skills with the ability to interact confidently with high-end or executive-level clients.
• Genuine interest in the automotive industry and high-end products.
• Professional and structured approach when discussing sensitive topics like pricing and offers.
• Comfortable following structured call guidelines and producing written interaction summaries.

What is Offered

• Work Location: Fully remote from anywhere in Spain.
• Full-time permanent contract (39 hours per week).
• Private medical insurance.
• Fully paid training and comprehensive onboarding program.
• Access to career development programs and specialized training opportunities.
• Relocation support: Flight costs reimbursed for candidates moving from abroad.
• A supportive, multicultural team environment in a progressive company culture.

This role is an excellent opportunity for a professional who enjoys premium customer engagement and wants the flexibility of a remote lifestyle in Spain.