Floor Manager Pool House

The Role…

Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.

What we are looking for in a Floor Manager...

• Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.


• Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.


• Being visible on the floor and touching every table to check in on their experience.


• Getting to know members, remembering their names and building connections.


• Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.


• Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.


• Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.


• Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.


• Communicating openly across departments and working with the management team to deliver elevated experiences.


• Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.


• Supporting recruitment and onboarding new starters according to staffing levels/ head counts.


• Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.


• Ensuring all opening and closing procedures are completed to standard.


• Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.


• Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.


• Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.


• Preparing and monitoring efficient team rotas and reducing unnecessary overtime.


• Supervising, coaching and training on the job.


• Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.


• Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.


• Supporting the wider team as needed on an ad-hoc basis.


• Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.

What's in it for you?

• Team meal whilst on shift prepared by our chefs


• Soho Friends Membership


• 50% Team discount on Food & Drink, 7 days a week


• Team Room Rates; Any Bedroom, Any House, $100 a night


• Birthday Day Off


• Discount on Cowshed products and Soho Home (up to 50%)


• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.


• Continuous training to develop yourself personally and professionally


• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.