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Floor Manager Pool House

salary Salary :

€100 monthly

icon building Empresa : Soho House
icon briefcase Tipo de empleo : Tiempo completo

Número de solicitantes

 : 

000+

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Descripción del trabajo - Floor Manager Pool House

 


The Role…


Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space.


What we are looking for in a Floor Manager...



  • Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures.

  • Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team.

  • Being visible on the floor and touching every table to check in on their experience.

  • Getting to know members, remembering their names and building connections.

  • Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team.

  • Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.

  • Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests.

  • Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.

  • Communicating openly across departments and working with the management team to deliver elevated experiences.

  • Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.

  • Supporting recruitment and onboarding new starters according to staffing levels/ head counts.

  • Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities.

  • Ensuring all opening and closing procedures are completed to standard.

  • Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met.

  • Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team.

  • Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.

  • Preparing and monitoring efficient team rotas and reducing unnecessary overtime.

  • Supervising, coaching and training on the job.

  • Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.

  • Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.

  • Supporting the wider team as needed on an ad-hoc basis.

  • Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.


What's in it for you?



  • Team meal whilst on shift prepared by our chefs

  • Soho Friends Membership

  • 50% Team discount on Food & Drink, 7 days a week

  • Team Room Rates; Any Bedroom, Any House, $100 a night

  • Birthday Day Off

  • Discount on Cowshed products and Soho Home (up to 50%)

  • Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.

  • Continuous training to develop yourself personally and professionally

  • Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.


 

Original job Floor Manager Pool House posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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