Floor Supervisor - Destino Five Ibiza

An Irresistible
Opportunity

Are You Ready for a Transformative Challenge with one of The World’s
Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the
Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability
- and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality,
Immersive Music, All-Day Entertainment Experiences, and our Signature Style
Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never
Stops.

The Candidate

As an Enthusiastic and Energetic
Self-Starter, you embody the Soulful Spirit of The Twin Cherries by
consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates
a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team
Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha
Family Members, communicating with Confidence and Professionalism, making you a
Powerhouse in delivering the Legendary Experientials that The Pacha Group is
famous for.


Joining our Pacha Family with your passion for
Delivering Superior Performance, finding Creative Solutions, and Completing
Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash
your Limitless Potential in an Electrifying Environment that will Transcend
your Career to New Heights!

What We’re Looking For

• Degree or Diploma in Hospitality
  Management or a related field is Preferred.
  
• A proven track record in a Luxury
  Hotel environment or Fine Dining Restaurant in a supervisory role, delivering
  sensational Guest Experiences synonymous with The Pacha Group’s award-winning
  Service Quality.
  
• Demonstrates Trailblazing
  Organisational and Leadership Skills, Inspiring Teams and Driving Seamless,
  High-Impact Operations.
  
• Exceptional skills in Improving
  Customer Satisfaction and Addressing complaints with tact, showcasing a
  commitment to maintaining Industry-Leading Standards.
  
• Extensive knowledge of Food and
  Beverage Operations, including Superior Service Standards, Wines, and Cocktail
  Preparation.
  
• Mastery of Microsoft Word, Excel
  and Outlook, with Advanced Knowledge of Restaurant Management Software and POS
  Systems.
  
• Flexibility to Work a Range of
  Shifts, including Weekends and Holidays, in Line with the Dynamic Needs of The
  Pacha Group’s High-Energy Operations.
  
• Impeccable Communication Skills,
  both Verbal and Written, with Fluency in English and Spanish. Additional
  Languages are a definite Plus.
  
• Holds the Legal Right to Work in
  Europe, including any Required Visas or Work Permits, in Full Compliance with
  Local Regulations.
  
• Previous experience in Forbes or
  Leading Quality Assurance (LQA)-Rated properties will be Advantageous,
  demonstrating a Strong Commitment to Luxury Service Standards.
  
• Personally Settled on the Island
  with Accommodation Already Arranged is a Must.
  
• Brings a Welcoming Energy,
  Outgoing Presence, and Enthusiastic, ‘Can-Do!’ Attitude that Sparks the Spirit
  of The Twin Cherries.
  

Key
Responsibilities

• Supervises and
  guides the Service Team, including Waiters, Waitresses and Hosts, with
  confidence and clarity, ensuring a Next-Level guest experience.
  
• Inspires and
  motivates Pacha Family Members through Dynamic leadership, fostering a
  collaborative, empowering and passion-fuelled work environment.
  
• Conducts insightful
  performance evaluations, offering thoughtful, constructive Feedback to Drive
  Professional Development and Elevate service standards.
  
• Collaborates closely
  with the Restaurant Manager to Develop and Implement tailored Standard
  Operating Procedures that maximise efficiency and guest impact.
  
• Delivers continuous
  On-The-Floor coaching and mentorship, empowering the Service Team to grow and
  embody The Pacha Group’s legendary standards.
  
• Leads comprehensive
  onboarding and training for New Pacha Family Members, covering immersive
  service standards, menu mastery and operational excellence.
  
• Greets guests
  with Magnetic warmth and confidence, ensuring personalised, attentive service
  that exemplifies the Spirit of the Twin Cherries.
  
• Handles guest
  inquiries and concerns with Poise and Professionalism, turning challenges into
  opportunities to exceed expectations.
  
• Anticipates guest
  needs Intuitively and acts Decisively to deliver seamless, high-touch service
  from start to finish.
  
• Maintains a
  strong, visible presence on the floor, engaging with guests and Swiftly
  resolving service-related matters to Uphold an exceptional atmosphere.
  
• Schedules shifts
  with Precision to ensure Optimal coverage across day-to-day restaurant
  operations, adapting to flow and demand.
  
• Oversees the
  Consistent Implementation of Health and Safety Protocols, upholding The Pacha
  Group’s industry-leading hygiene and service standards.
  
• Ensures the
  restaurant floor, service stations and back-of-house areas are Immaculately
  maintained to reflect the Imitable Pacha experience.
  
• Coordinates closely
  with the Culinary Team to guarantee timely, visually striking and consistently
  high-quality Food and Beverage delivery.
  
• Monitors inventory
  levels, ensuring stock readiness while Proactively minimising waste and
  Supporting sustainable operations.
  
• Promotes intelligent
  Upselling and suggestive Selling Techniques among the team, enhancing both
  guest satisfaction and revenue.
  
• Supports the
  planning and execution of bold, disruptive themed nights and promotional events
  that Elevate the Dining Concept and Boost Profitability.
  
• Stays ahead
  of emerging Hospitality Trends, Menu Innovations and Beverage Offerings,
  sharing product knowledge through dynamic and engaging training.
  
• Delivers thoughtfully
  Curated sessions on service techniques, customer interaction and upselling
  strategies to Drive Performance and Passion across the Team.
  

The Team

Pacha
Family Members are Playful, Creative and Audacious Leaders. They are Cultured
yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even
harder! If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments, then Look No Further! This
is your Chance to Become Part of the Pacha Family and write your own chapter -
with a ‘Cherry on Top!’

An Equal
Opportunity Employer

The Pacha Family represents over 35 nationalities
across its over 850 Pacha Family Members. The Pacha Group does not discriminate
and is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of
Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of
People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable
Hospitality and Entertainment, seamlessly integrating Cultural Heritage,
Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s
transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five
Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon
footprint reduction and accelerating the Balearics’ Net-Zero targets—where less
than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water
Stewardship, cutting usage by 24% in the 2024 season, while the Group’s
dedication to Responsible Sourcing ensures that 39% of its fruits and
vegetables come from Ibiza and 86% from within Spain. Cementing its
Sustainability Leadership, The Pacha Group has registered all core
properties—including Pacha Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa
Pacha Residences under development—with the US Green Building Council,
targeting LEED Gold or higher certification. Beyond operations, The Pacha
Foundation continues to Champion Ibiza’s Social Welfare, Environmental
Conservation, Cultural Arts, and Sports Initiatives, ensuring that
Sustainability remains at The Heart of the Brand’s Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong
presence in various sectors such as music, leisure, entertainment, hospitality,
and fashion. It extends its international influence through well-known
destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and
Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is
dedicated to sharing the essence of the Ibizan lifestyle with the world,
characterised by a carefree, sophisticated way of life infused with creativity,
music, and a spirit of acceptance.

Find out more
here: pacha.com        

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and
its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah,
FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2
hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain,
Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in
the UAE and Spain; as well as a range of assets that include Toy Room, and
WooMoon Storytellers (Globally).

FIVE’s
focus is on a ‘Global Sustainable Entertainment Ecosystem,’ which is the
integration of immersive entertainment with homegrown F&B concepts that
results in a distinctive guest experience for an international and affluent
audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza, part of The Pacha Group’s iconic legacy, reopens in
June 2025 after a comprehensive transformation, elevating it from a four-star
to a five-star destination. The reimagined hotel blends sophisticated
contemporary design with a commitment to sustainability, aiming to achieve LEED
Platinum certification.

Guests can expect elevated dining, luxurious amenities, and imaginative
spaces, including terraces with outdoor bathtubs and a wellness-focused outdoor
gym. As a beacon of sustainable luxury on the island, Destino Five Ibiza
redefines the art of celebration, offering unforgettable moments of joy,
connection, and inclusivity.