C

Fluent Flemish Speaking Sales Customer Support

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Número de solicitantes

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Descripción del trabajo - Fluent Flemish Speaking Sales Customer Support

Requirements:

  • Advanced English (B2); Fluent Flemish
  • Minimum of 1 year of relevant experience in customer support or sales.
  • Strong communication and interpersonal skills, with a focus on customer care.
  • Familiarity with sales techniques, including up-selling, cross-selling, and objection handling.
  • Achievement-oriented and motivated to work in a sales-driven environment.
  • Solid IT knowledge and technical understanding.
  • Excellent listening skills to effectively understand customer needs.
  • Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements.

Key Responsibilities:

  • Manage inbound customer inquiries through calls, emails, and chat related to post-sales requests.
  • Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.
  • Create quotes and follow up on cross-selling and up-selling opportunities while maintaining a proactive and service-oriented attitude.
  • Ensure up-to-date knowledge of the store portfolio and post-sales processes.
  • Initiate and manage post-sales tasks, including order cancellations, claims management, order and delivery follow-ups, refund requests, and escalations.

Workplace: On-site in Barcelona

Original job Fluent Flemish Speaking Sales Customer Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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