Fluent Flemish Speaking Sales Customer Support

Requirements:

• Advanced English (B2); Fluent Flemish
• Minimum of 1 year of relevant experience in customer support or sales.
• Strong communication and interpersonal skills, with a focus on customer care.
• Familiarity with sales techniques, including up-selling, cross-selling, and objection handling.
• Achievement-oriented and motivated to work in a sales-driven environment.
• Solid IT knowledge and technical understanding.
• Excellent listening skills to effectively understand customer needs.
• Ability to conduct effective qualification to ensure a comprehensive understanding of customer requirements.

Key Responsibilities:

• Manage inbound customer inquiries through calls, emails, and chat related to post-sales requests.
• Make outbound calls as necessary to resolve customer issues and liaise with various internal business units.
• Create quotes and follow up on cross-selling and up-selling opportunities while maintaining a proactive and service-oriented attitude.
• Ensure up-to-date knowledge of the store portfolio and post-sales processes.
• Initiate and manage post-sales tasks, including order cancellations, claims management, order and delivery follow-ups, refund requests, and escalations.

Workplace: On-site in Barcelona