France & Benelux Customer Care Executive

The Opportunity

Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables.

What you'll get to do

Centralize the relation with the France&Benelux Customers in the order to cash process

Review and provide information about the situation of their orders
Deal with EDI/ SAP/e-mail orders
Review and provide logistic or descriptive information of products
Inform the customer of the out of stock that affects the orders
 

Tasks within the Order & Delivery management process 

Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order.
Review and unblock the orders for delivery.
 

Delivery issues/delay management

 Modify orders and deliveries
Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults

‘Transport’ management

 Group deliveries to be prepared and shipped together to the customer.
Transport follow-up with Delivery Monitoring
 

 Claims management

Claim reception and analysis 
Creation of Credit/Debit note in the system and register customer complaints
 

 Customer relationship 

Day to day communication and provide solutions to customer requests
Analyze and share functional KPIs with customer to detect improvement areas.

We'd love to meet you if you have

Experience: minimum 2 years in a similar job

Education: University Degree

Languages: French native or professional. Dutch or Flemish, English and spanish fluent

Competencies:

• Good communications skills


• Analytical skills


• Ability to listen and active problem-solving skills


• Good interpersonal skills


• Ability to handle pressure and workload

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

A few things you'll love about us