Fraud Activity Agent (French-speaking) On-site in Barcelona

Location: Barcelona, Spain C/ de la Selva de Mar, 129
Languages: French (Proficient/Bilingual) + English (Advanced)

Contract Type: Full-time, On-site

Start Date: 13/10

Why Join Us?

Looking to grow, be inspired, and make an impact? As a Fraud Activity Agent in Barcelona, youll join a dynamic, multicultural team that is powering the brands of the future in the Tech industry. Here, you will not just handle casesyou will be at the forefront of protecting customers and businesses from fraud, ensuring trust and security in a fast-paced digital world.

This is more than a jobits your opportunity to elevate your career with a global company that values growth, collaboration, and innovation.

What Youll Do

As a Fraud Activity Agent, youll play a key role in identifying, analyzing, and resolving fraud cases with precision and professionalism. Your day-to-day responsibilities will include:

• Fraud Investigation & Verification: Initiate investigations on suspicious activity using advanced internal tools and predefined macros.

• Documentation Management: Collect and meticulously verify customer documentation to confirm or disprove fraud.

• Case Handling: Manage fraud cases within defined timelines, ensuring timely follow-ups and resolutions.

• Process Compliance: De-escalate tickets to Level 1 when documentation is missing after 14 days, following procedures.

• Customer Experience: Apply empathy and clear communication to manage sensitive cases, de-escalate conflicts, and maintain trust.

• Continuous Improvement: Identify opportunities to optimize workflows, tools, and fraud-prevention strategies.

What Makes You a Great Fit

To thrive in this role, you need hands-on experience in fraud prevention or back-office operationsat least 6 months. Please note: sales or front-office experience does not qualify. Beyond that, you should bring:

• Languages: Proficient/Bilingual level of French, and advanced level of English
• Interpersonal skills: Active listening, empathy, and adaptability.
• Customer Service Excellence: Proven experience in handling complex cases and conflict resolution.
• Technical skills: Comfortable with OS-level troubleshooting (iOS, Android, Windows) and familiar with CRM/operational systems (e.g., parcel tracking tools).
• Analytical mindset: Ability to provide clear root-cause analysis and actionable insights.
• Process-oriented: Deep knowledge of workflows and the ability to manage cases within SLA targets.
• Proactive attitude: Capable of driving improvement initiatives and supporting operational efficiency.

What We Offer

We know that attracting the best talent means offering more than just a paycheck. Thats why we provide a competitive package and benefits designed to support your life and career in Barcelona:

• Relocation package: Up to 500 EUR relocation bonus (terms apply).

• International environment: Be part of a diverse, multicultural team in one of Europe's most vibrant cities.

• Career growth: Opportunities for internal mobility and professional development in the tech and fraud-prevention space.

• Modern workplace: On-site role at our Barcelona office with easy access to public transport.

Relocation Bonus Terms

• Leave within 6 months,  repay 100%

• Leave within 7-12 months,  repay 50%

Recruitment Process

We keep it clear and transparent so you know exactly what to expect:

1. Application submission

2. Ownership validation (up to 48h)

3. Profile fit validation (by CNX recruiters & project leader)

4. HR interview & assessments

5. Supervisor interview

6. Client interview (for certain projects)

7. Job offer

8. Welcome aboard!

Ready to Apply?

If you are fluent in French, advanced in English, and eager to build a meaningful career in fraud prevention, we'd love to meet you.

Apply today and join our mission to make the digital world a safer place!