French Customer Care Guide

A bit about us 

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
 

Job Description

Job Title: French Customer Care Guide

Reports to: Customer Care Manager

Location: Tres Cantos, Madrid, Spain - South EU Office

Job Type: Full Time, Permanent – Hybrid Position

Position Description

Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our customers as well as our independent retailers. The ideal candidate will demonstrate strong communication skills through phone, email, and live chat. Retail experience a plus, bike knowledge a must.

Position Responsibilities

• Answer customer inquiries via email, phone, or live chat from French customers.
• Communication with our retailers regarding questions and standard methodologies.
• Engage in continuous improvement and seek to contribute our customers.
• Acts as a resource for customers and retailers regarding product and technical questions
• Communicate with Product Managers to understand new and changing products.
• Provide continual feedback to product managers regarding customer experiences.
• Utilize databases and resources to research and resolve consumer inquiries.
• Participates in and volunteers for advocacy events.

Position Requirements:

• Position based at the Tres Cantos office in Madrid.
• Excellent written and verbal French language. Mid level of English and Spanish language.
• Experience in Microsoft Office including Outlook, Word, Excel & PowerPoint.
• CRM & ERP Experience is valued.
• Quick thinking and can multi-task.
• Sense of urgency.
• Strong desire to be a contributing member of an outstanding customer service organization within the bicycle industry.
• Retail experience preferred.
• Good bicycle mechanic skills and technical knowledge.
• Must be a phenomenal communicator – verbal and written.
• Excellent customer service skills.
• Must be able to build and maintain relationships in a relationship-based customer care environment.
•  Positive attitude and self-motivation are a requirement to Get Stuff Done.
•  Team skills and a willingness to have fun while completing the goals are a must!

Trek offers:

• Hybrid working model.
• An informal, challenging and motivating company culture, where initiative and pro-activity are appreciated.
• We provide you with a stimulating work environment with enthusiastic colleagues, responsibility, and independence.
• We will compensate you with a competitive salary and benefits package.
   

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!