French Speaking Fraud Activity Agent

What You’ll Do

• Investigate and verify suspicious activity using internal tools and workflows.

• Collect, review, and validate customer documentation to assess fraud risks.

• Resolve high-risk cases within set timelines, ensuring prompt and accurate decisions.

• Monitor pending cases and follow up on missing documentation within the 14-day window.

• Maintain accurate case records and ensure compliance with SLA requirements.

• Communicate effectively and professionally in sensitive or escalated situations.

• Apply knowledge of marketplace processes, fraud indicators, and root-cause analysis to prevent and mitigate risk.

• Identify areas for improvement in fraud prevention workflows and share recommendations.

• Uphold autonomy, professionalism, and sound judgment in managing fraud-related investigations.

What We’re Looking For

• French (C1+) and advanced English proficiency.

• At least 6 months of experience in fraud-related tasks or back-office support in a digital marketplace environment.

• Proven record of meeting or exceeding KPIs.

• Clean disciplinary record and demonstrated professional integrity.

• Excellent interpersonal skills: empathy, adaptability, and active listening.

• Experience handling complex or escalated cases with professionalism.

• Strong problem-solving skills and ability to use tools like knowledge bases, search engines, and AI efficiently.

• Autonomy, accuracy, and keen attention to detail in daily work.

• Solid understanding of OS-level systems (iOS, Android, Windows) and ability to explain them clearly.

• Proficiency with operational tools (CRMs, shipment tracking systems).

• Ability to perform under pressure, make well-reasoned decisions independently, and apply root-cause thinking.

• Proactive attitude, reliability, and a professional work ethic.

What’s in it for You

• Permanent contract, full-time (39 hours/week).

• Working hours: Monday – Friday, 09:00 – 18:00.

• Salary: 22,000 EUR gross/year + up to 2,400 EUR gross/year in performance bonus.

• Office locations: Barcelona city center or Valencia.

• Fully paid training on company policies, tools, and processes.

• Career development program with access to specialized courses and growth opportunities.