Front Office Agent - Pestana Plaza Mayor Madrid

Scope

Process all guest check-ins, check-outs complying with the norms and standards of service of the section, in order to carry out, at all times, a service focused on the customer and his needs,

Responsabilities and areas of action

Check the agendas of the section to check for pending issues, alerts and messages, possible times of services planned or in progress, as well as analyses, the occurrences and situations pending resolution.
Checks and analyses in the system, at the beginning of the shift, the entries and exits of the day, the events foreseen;
Provide a general customer service (telephone and Front-Office service, check in and check out, supply of internal and external information requested by the latter, clarification of doubts, response to requests, etc.), seeking to ensure total satisfaction and loyalty at all times.
Accompany customers to their room.
Perform the control of invoices of the day.

Behavioral Competencies

Technical Competencies