GenAI Support Engineer

Tras más de 25 años de experiencia en el sector, NEORIS ofrece carrera de especialización técnica a su valor humano. Nuestro objetivo es seguir creciendo y para eso queremos que te unas a nosotros y nos ayudes a mejorar día a día.

Seguimos ampliando equipos y buscamos personas que compartan nuestra cultura y valores, entre ellos, responsabilidad, cooperación y trabajo en equipo, creatividad y esfuerzo.

Únete a nuestro equipo como GenAI Support Engineer  🙌

Modalidad. remote con residencia en España!

Qualifications 
o Bachelor's degree in Computer Science, Information Technology, or a related field.

Professional Experience:
o 1-3 years of experience in application support or a related IT role, demonstrating your ability to troubleshoot and resolve technical issues.
o Familiarity with established application support processes and best practices, ensuring efficient and effective resolution of user concerns.

Analytical Skills:
o Strong analytical and problem-solving abilities to diagnose and fix complex technical issues in a timely manner.

Communication and Customer Service:
o Excellent communication skills, both verbal and written, to clearly explain technical concepts to non-technical users.
o Proven customer service skills to provide a positive support experience and maintain high levels of customer satisfaction.

Work Environment Adaptability:
o Ability to thrive in a fast-paced environment, adapting quickly to changing priorities and requirements.

Skills.

Technical Proficiency:
o Proficient in troubleshooting technical issues with a focus on finding root causes and implementing solutions.
o Experience with application monitoring tools to proactively assess and maintain system performance.
o Competence in SQL for database querying and management.

Support Systems Knowledge:
o Familiarity with ticketing systems to manage and prioritize support requests efficiently.
o Strong foundation in technical support, providing assistance to end-users and other stakeholders.

Agile and IT Frameworks:
o Experience working in an Agile team, contributing to sprint planning, and iterative development cycles.
o Understanding of the ITIL framework to enhance support process efficiency and effectiveness.

Security Awareness:
o Familiarity with internal security standards and frameworks to ensure compliance and data protection in support tasks.

Soft Skills:
o Possess excellent problem-solving skills to approach challenges with creativity and strategic thinking.
o Customer service orientation to ensure user satisfaction and foster positive relations with stakeholders.

¿Te sumas al reto? Aplica ahora y lleva tu carrera al siguiente nivel. 🔝

¿Qué ofrecemos?

• Contratación indefinida con salarios competitivos.


• Plan de carrera con la posibilidad de decidir qué se adapta mejor a ti: tecnología o gestión.


• Beneficios sociales.


• Formación continuada.


• Flexibilidad horaria; conciliación.

Te invitamos a conocernos en http://www.neoris.com, Facebook, LinkedIn, Twitter o Instagram: @NEORIS.

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