General Manager

The Hoxton Madrid

We are seeking experienced General Managers for The Hoxton Madrid.

The Hoxton is coming to Madrid, a vibrant city of historic streets, buzzing plazas, creative energy, and a lively food scene. Located centrally on Plaza de Santa Ana, the hotel will feature 192 guest-rooms across five classic Hox categories, an open-plan lobby with all-day coffee, rooftop bar Cayo Coco for sundown cocktails, authentic Italian restaurant Bambini Club, and The Apartment - The Hoxton’s signature meeting and event space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

 What's in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands

What you’ll do…

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

What we’re looking for…

• A strong hotel operator with local and international experience.
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.