German customer support representative, Barcelona

Are you passionate about delivering top-notch customer service?

Were looking for a Customer Service Representative who is fluent in German to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment.

What Youll Do:

Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
Issue Escalation: Identify and escalate potential service issues to senior team members when necessary.
Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.

What Were Looking For:

Language Skills: C2/ fluent in German, both verbal and written, with a good level of English (minimum B2).
Experience: At least 1 year of customer service experience, preferably in technical support.
Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer:

Competitive Salary: Excellent remuneration package based on experience and performance.
Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
Paid Leave: Enjoy 23 working days of paid annual leave.
Career Development: Access to guidance and tools to help you reach your full potential.

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!